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General Considerations After sales service Question 13 "What can you tell me about service and servicing, tables?" Answer. Well-made portable massage tables require very little regular maintenance other than the regular cleaning detailed in the previous answer. Manufacturers who care for their products will provide "care cards", or other simple maintenance instructions, which will assist you in properly maintaining your table. Some manufacturers go so far as to provide free service (at their premises) for the life of the warranty. Service only becomes an issue when you need it. Obviously it is much more convenient to be able to drop your table in to the manufacturer’s premises and have it serviced on the spot while you wait, than to have to pack your table up, and send it a long way to be serviced. Apart from the cost, which may or may not be covered under warranty, there is the inconvenience of having to do without your table for a length of time. Unfortunately, it is often not until you have a problem that you find out what the real attitude of the manufacturer is towards service. It is likely that the longer established better-known manufacturers have got to that position by providing good service. Check around. You will normally find that the quality manufacturers are well known for their good service, and their positive attitude is reflected in all their business dealings. Trust your instincts, but also carefully check the warranty to see what is included and what is not. Be wary of generalisations that are bandied about without giving specific details. Do not do unauthorised repairs or modifications as this could void your warranty. What may seem a simple modification or addition may have unforeseen adverse effects on other important components. Always check with the manufacturer before any attempt at modifications is made.
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